Cancellation & No Show Policy

We understand emergencies happen, and you may not always be able to call in advance. However, when you ‘no show’ or cancel an appointment in less than 24 hours, you are preventing other clients from the opportunity to receive services. In addition, our technician is left without a client to serve, and this hurts our whole AAC family. If you need to adjust, reschedule or cancel your appointment, please call and leave us a voicemail if you do not speak directly with a staff member. This way, we will be able to continually adjust our schedule to best accommodate our clients, and we will have a record that you called more than 24 hours in advance. We will always get back to you once we receive your message.

In the event that you ‘no show’ or cancel your appointment less than 24 hours in advance, we will charge a 'no-show' fee to the credit card on file in the amount of $25.00 (for appointments less than 60 minutes) or $75.00 (for appointments 60 minutes or more).

If the credit card on file declines, the ‘no show’ fee will be added to your account with us, and you will owe the amount to be paid in full at your next scheduled appointment.

AAC is an in-demand, busy medical spa. Please note that canceling or rescheduling appointments with short notice may result in longer waiting times for appointments, and AAC cannot guarantee you will be able to stay on your recommended treatment plan schedule.

At AAC, we require that a credit card or debit card is kept on file as a convenient method of payment, and this will be used in the event of a ‘no show’ or late cancellation. Our credit card information is kept confidential and secure.